Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Thanks for your advice and help. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Thank you sooo much, you were right! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Any hlp? A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. here is the complete guide for designers that will increase your knowledge. But not able to finish this challenge . In fact, you need to have better coding style to pass the challenges. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. It is very attractive and impressive. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! :), I am unable to solve this. Ensure Agents have access to Knowledge when viewing a Case". "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure you group report results correctly. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Right now he' taking a nap.so I'm off to edit some reports! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Ensure you group report results correctly. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Would you like to share some details of your current configuration? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I tried 10 different possibilities. My brother has started to play with me! The macro itself is working fine. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Any advice?Thanks in advance! Did you check the little box to activate the entitlement process? Already on GitHub? I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Add to Favorites. @adityavarma chekuri try to name the support process only "Cloud Technical Team". please verify. Thanks, Michal. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. I think it must have taken some time to register that I updated the values or something?!?!? I am not sure what I'm doing wrong? Found my mistake (apart from taking it too literally). A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. can you please suggest something? Hello Trailhead Baby! Ensure you create the Cloudy Weather Resolution automated action. 43 are for Admins. Telecom Billing System2. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Also when i click on Overflow Assignee no records found window pop up. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Still stuck? If you need more help, leave a comment! Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I was convinced I was missing something and racked my brains over it. I kept that particular module open one on screen while I walked through this step. The free lemonade offer worked! Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Error: "We can't find the Entitlement Name in the System Administrator Profile. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. :) I'd reconsider that time trigger. I am not sure whether its correct or not. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Can you help how to revert it back and to see Closed status field. Take a break, grab a snack, and watch this video. After editing the service console, you might have to edit the new profiles. Does somebody have a thought? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Review the steps to ensure you create the Cirrus Support Process. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Ensure Entitlements are visible on Cases in Lightning. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I had problem with the chart, now everything is correct. Did you create a new console? If you are short on time, start around the 20 minute mark. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. (Hint- The name of the component is not "entitlements"). Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? How can you update it as status field is inactive dring recording procedre? Hi All,I am currently stuck at challenge 4. Do share more like this. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. It is hard to give many hints about this step without giving away too . We recommend using a new Developer Edition (DE) to check this challenge. Thanks for the help! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? You, my amazing reader, get more than tips for a Salesforce Superbadge. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. It's easy to miss. Please guide me on this.Thanks. January 07, 2019. donut! How frustrating! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. But I have created this Data Category, so I'm not sure what the issue is. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. on 6th challenge. Install the unmanaged package from the prework if you haven't already. I am right now @ step 6. hope to finish the superbadge now soon.!!! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! This, like all superbadges, requires a careful read through the instructions prior to any clicking. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Rated Accounts by State The record count for state and account rating are automatically added. If you need more help, leave a comment! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. hmmmm I think I just had to drag the filed onto the layout. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Use Lightning Knowledge to create a knowledge base for better customer service. This is where you start building out the ability to manage support levels. Thanks. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5.
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