If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. What's Wisecars' cancellation policy? I will give you a five star rating. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Expired or provisional licences will not be accepted. Trustpilot is assessing this review in accordance with our flagging process. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. This is the second time we have booked with Wisecars and had amazing service. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You will have to leave a deposit for the fuel. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Mi az a Trustindex? Wisecars does not store credit card details. Powered by, We use cookies to give you the best experience. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Save. They were cheap but the quality of the car was the worst I have ever seen on a used car. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars employs limited use of cookies for your safety and does not store any personal data. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Email Protect your account with two-step authentication Send code Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. So you can bag the best deal with total flexibility to change your plans if you need to. There rating is probably false and it never mentioned a basic passage. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Please note, making a new booking may result in the change of the Car Rental Company. available for purchase from the car rental company, or. Here are 8 tips for writing great reviews. If you are late for your pick-up, you could lose your car. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In most locations, the minimum renting age is 21 years. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You will find the telephone number in the Car Rental Agreement. Your voucher is normally issued 48 hours before the pick-up time. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Please note that all additional drivers must also show a valid driving licence at pick-up. Free cancellation up to 48hrs before trip. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. We use dedicated people and clever technology to safeguard our platform. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. www.wisecars.com. Amendments can only be made up to 48 hours before the pick-up time. There might be differences based on offers. Wisecars believes in protecting your privacy. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Minimum age requirements on larger cars may also be higher at some locations. It was very easy to make reservation and booked a rental car in a few minutes. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. We at Wisecars put together a list of the most important information travelers often miss. If not, you will need to purchase the cover at the car rental company counter. Only when all documents are present and severe negligence can be excluded, a refund will be processed. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. You can also find this information on the confirmation voucher. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Fill in your personal information and state what you wish to cancel or amend. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. When you rent a car, you will usually need excess coverage. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Special price and hope that it will be the same at location. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Cancellation Protection can be purchased only at the time of booking and is not refundable. Even a basic insurance. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Please note, we only delete personal data on the request of the individual. All related documentation must be kept if an insurance claim is submitted. We do not delete personal data on the request of a third party. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Anyone can write a Trustpilot review. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Great help received from the kind persons on whatsapp chat yesterday and today. Access to and use of these images is restricted by terms and conditions of a separate license agreement. 6 No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. There might be differences based on offers. Powered by. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Reduce your carbon footprint by selecting a greener car hire option. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Wisecars does not take responsibility for partners response times. DeductibleProtection covers up to EUR 1000 of your deductible. There are too much additional insurances taxes etc. Any additional charges will need to be paid at the rental counter in the local currency. The rules that apply to the main driver also apply to any additional drivers. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. My issue has been resolved. Great service! All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Wisecars does not own or operate any Car Rental Companies. Renting a car and want to make sure you know how car rental works? It is one of the scummiest business models I have ever seen. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If additional information is required, the process may be extended for another 28 calendar days. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. If not, you will need to purchase the cover at the car rental company counter. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If your plans change in advance, you can bring your pick-up time forward by amending your booking. We do not delete personal data on the request of a third party. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. It said and I'll recap ,"NOTHING more to pay ". Email: cancellations@wisefandi.com Fax: I had questions about requirements of car insurance. What's Wisecars' cancellation policy? Never ever use Wisecars. Please inform the car rental company straight away if your rental car gets damaged. All rights reserved. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. To improve our service and website, we may use small data files known as Cookies. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, it is your responsibility to provide all the above-mentioned documents. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. All related documentation must be kept if an insurance claim is submitted. Get our top coupon codes directly to your inbox. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Please keep in mind that any changes that you make to your booking will probably change the rental price. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: As with any amendments, just scroll down to the bottom of this page and create a support ticket. Wisecars is an independent travel broker who does not represent any particular car rental company. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Reply from Wisecars. What's Wisecars' cancellation policy? If you are involved in an accident, the local police and the Car Rental Company must be contacted. They may be needed if you wish to make a claim. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. All rights reserved. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Keep copies of all relevant documentation you are asked to complete. They may be needed if you wish to make a claim. Thank you guys for that excellence!!! Alternatively, just sign in or register using your Google or Facebook account. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Replies to negative reviews in < 24 hours.
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