I am a very hard worker who is eager to become a team member with Kaiser.". In the future, I will like to be a PA and help more people.". We told her we were going to order it and it was supposed to be there that day. Unfortunately, the sales have shut down. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. While there was no injury, I was required to report the fall to our safety team and I did so immediately. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Talk to your interviewer about a time when have had to adjust to changes on the job. Explore. Click the card to flip . 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. I greatly value the information shared between fellow professionals in our field. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. ", "I'm very interested in clinical research. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. The application opens in early May. However, it can inhibit my ability to grow. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. . It sounds as though you do everything possible to ensure your patients are set up for success. I have always been great at working behind the scenes with the result being efficiency for others. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. It sounds like you have a very full personal life, with a fantastic work/life balance. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Make them think we care about them as if they were our family members so that they will come back.". Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Discuss how you can thrive in this role, even during the most stressful times. She's fortunate to work from home, and makes about $32/hr w/ no degree. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. I think the right answer is, 'of course, but not for long!' Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. 1 / 41. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. I hope to involve them in various Kaiser community volunteering opportunities.". Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. You've done well by answering diplomatically. Behavioral 3. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. I am an attentive listener and a compassionate caregiver. I've cleaned up your answer slightly to more successfully deliver your message. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. ", "The people on the frontlines of a business are vital to the success of any organization. I love working with like-minded people who set challenging goals for themselves. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I used the facts and not emotions to explain the reason for his delay. You've chosen a powerful example that can help make you a more memorable candidate. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. I am eager to get a great start on my career. 57 questions about Interviews at Kaiser Permanente. I make sure to practice empathy. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. ", "I have three philosophies when it comes to my work. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Discuss with the interviewer what you would expect for compensation if offered this position. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. 1 / 41. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Why Do You Think You Are A Good Fit For This Company? ", "Outside of my career, my priorities in life are my family and being outdoors. Excellent! 3. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. I like to manage my time to finish my projects on time. Upon first taking the call, the patient was name calling and yelling. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. They want to know that your passions align well with what Kaiser Permanente is offering. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. For 180 days, my employees were rewarded for coming to work 10 minutes early. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. This process helped make our project a success in the end. We do not claim our questions will be asked in any interview you may have. Behavioral 2. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Interview Questions Give an example of an improvement project you led By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. This is a great response, and it shows that you truly do care about the people that you come across every day. I have a kind and outgoing personality. Just like when I fill, I make sure the bottles are organized and in their place.". Dates shown above are approximate. I've had a lot of success by focusing on building a reputation for consistency and follow-up. In a positive tone, discuss how you made the situation work! ", "From a young age, I was raised around a farm and animals are a huge part of my life. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. 91% said yes. I consider myself to be a strong relationship builder and take pride in my people skills. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I have enrolled myself in an evening/weekend workshop for the next six weeks. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. Every person I care for has a story. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. ", "I dislike when there's work politics. "Whether I am doing an independent project or working in a team environment, I always give my best. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. This is a personal and caring approach. If you have a criminal record, you must disclose this. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Good example! This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Any hiring authority should feel comfortable putting you in front of their valued customer base. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Maybe you can see opportunity when others can only focus on the issue. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Healthcare is not a place for gimmicks because health is precious and irreplaceable. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. The reason was a computer glitz that held the release of his chemotherapy. Than they call you for a second interview. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In my current position, I am not the most persuasive person on our team, but I am highly creative. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. "I once worked in a very difficult environment and toxicity really started with our leader. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Are there shared values that you could also mention? What is the hiring process for remote jobs at Kaiser Permanente? What makes you want to give back to your community? My approach is to tune out the negativity and try to figure out why the personality is difficult. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". ", "Delivering bad news to a patient is very difficult. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Excellent! Nice! My youngest daughter is involved in volunteering. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Your response makes it clear that you volunteer in your community in various ways. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I would need to be trained in the new procedures. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. One is ABC, and the other is XYZ. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Borja estimates that. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. This sounds like a very collaborative workplace. "My customer service skills with my patients are definitely one of my strengths. ", "I work good with minimum supervision, but I also enjoy working with a team. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Kaiser has over 300,000 employees with a large diverse workforce. I had to submit my previous procedural logs and take a test. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. ", "I think my weakness is that I take too much to do.
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