A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. No internet purchase required to download or use on board. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. With this in mind, the following emergency phone numbers are available for your use. The following information should be used as a guideline only. At the center is Music Walk: an exclusive collection of performances. Additional communication instructions can be found on board the ship in your stateroom information directory. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Just to confirm-- we can use OBC for the daily service charge? Guess we're just lucky. Hi! Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Cash deposits can be made on the last day of the cruise. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. CC Help Jenn We regret any inconvenience this may cause. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. You will be able to leave a comment after signing in, By For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Souvenirs can? Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Sharing of any beverage or the package is not permitted. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. You will need to provide health certificate documentation for the animal in your ports of call. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. locations will accept major credit cards, and some will accept U.S. dollars. Customs officials will not be available at the ship during check-in to register valuables. You must be able to care for yourself. He could still use it to get access, but he would not be able to charge anything. This is only a "hold' and not a charge to your credit card. The OBC is like an initial deposit. With RCCL there was no hold, I gave my creditcard number and that was it. Crew Appreciation and Service Charge Policy. LauraS There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. A credit card is required for all inbound phone calls to a ship. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. The choices are endless. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Infants must be at least 6 months of age at the time of embarkation in orderto sail. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. And just got of the phone with HAL to verify that all amounts are showing. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. All documentation and immunization requirements are established by government authorities and not by Holland America Line. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. Yes. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. If downloading or using off ship, your regular carrier rates may apply. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. Changes to your already confirmed flights (change fees and differences in fare may apply). guests are encouraged to obtain travel medical insurance prior to travel. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Printable luggage tags are available at the Online Check-In start page. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Your booking will be credited to, and finalized by, your preferred travel advisor. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. Shops On Board: A world-class shopping experience is just steps away. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Please practice wearing your life jacket. Early Booking Bonus Offer is valued at $130 per day. There is a charge for the use of the self- service launderettes and it is coin operated. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. Head to B.B. If I dont spent the OBC, do I get it back at the end of the trip? OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, All mail is subject to local postal office procedures and rates in the port mailed. It is also your access card to your stateroom. The best time to book your next cruise is while cruising with Holland America Line. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Additional information concerning Customs matters will be provided during your cruise. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. All cash advances are subject to restrictions. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. Other terms and conditions may apply. Onboard Credit is spending money for you to use to purchase products or services while onboard. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. of people and the oceans we sail upon. Appointments are strongly suggested, particularly for Dressy Nights. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Thus the various reports on this board about getting money back, spending in casino, etc. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. Am I right that this doesn't save you any money, just means you don't have to sign every time? Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. But it will work for me.. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Offer expires November 15, 2022. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Previously with RCCL and with Carnival I have never run into this. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Offer applies to 1st/2nd guests in a stateroom only. HAL reserves the right to apply this price protection and offer at its discretion. Cooking facilities onboard are not considered kosher. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Other exclusions and terms may apply; void where prohibited. No, the cash deposit is the same as the credit card deposit. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. prior to debark. It's not a charge, it's just a hold. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. MissJammin, November 23, 2016 in Holland America Line. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. So you really can't count on any info you get! Guests may check no more than 3 pieces of luggage per person. Every decision we make starts with that basic rule. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Hours are from 6:00am until 9:00pm. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Any and. Your seating assignment will be noted on your guest card upon boarding. Shore Excursion credit must be used on corresponding cruise and is non-refundable. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. No more waiting for printed cruise documents. Shore Excursions are available for purchase online until three days prior to the sailing. Please log in to purchase your shore excursions. We anticipate that your stateroom will be ready at approximately 1:00pm. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Also, you will need your ship card when you disembark. Celebrity does that and I wish HAL would too. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. Personal checks are not accepted on board. We seek, to the extent feasible, to accommodate guests with disabilities. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. You may find more information on our tours and shore excursion programs on hollandamerica.com. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Cash Advance: Cash advances are available at the Guest Services. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. This should be done well in advance of travel at a Customs office near your home. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. A passport is still the preferred document. I have a $200 obc . $150 from HAL $50 from TA. Please have the ships name, your partys name and stateroom number before you call. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. All professional services are available from 8:00am until 10:00pm. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. All guests should keep themselves advised of changes in government requirements. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Florida_gal_50. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. Promotion is based on promotion code(s) N2 and based on double occupancy. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Please contact us or your travel advisor for more information. There are so many choices on your Holland America Line cruise. In todays era of heightened security, Holland America Line has implemented a no visitor policy. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. We are privileged to transport guests to every corner of the world. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. CC Help Jenn Download Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. View Details. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Also, be sure to enjoy the Compass book located in your stateroom. Please fill out the form and return it to the Guest Services as soon as possible. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. We will acceptU.S. travelers checks. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. WebAn envelope. We don't drink enough to make the drink package pay. Powered by Invision Community. Complimentary champagne will be served at the auctions. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. So far we have never seen any missing OBCs. OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. Great post Roz! If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Means no new earrings for my DW. Theres never a dull moment on your Holland America Line cruises. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava Started June 21, 2021, By Can it go towards a pre-excursion hotel/transfers arranged thru HAL? If they tood the tips and doubled it say $150 per person x 6 = $900 reasonable. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. ), after handling money and pens, and after using the restroom. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. While we try to fulfill all requests, it may not always be feasible. Please Note: This online procedure must be completed prior to your sail date. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. In Seattle. We have some from HAL; some from TA and also our CCL stocks. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. if you have and inside stateroom do you have to pay for laundry service?
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