athenahealth patient portal login

athenahealth is unable to respond to general support inquiries sent to this email address. Explore our global offices or find the one closest to you. However, we are working on adding more features to the app soon. Ask us how to do this. A link to reset your Patient Portal password has been sent to. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Indicate your contact preferences for different types of notifications. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. The Patient Portal does not support your current browser and will prevent you from using the full site. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Registered Patients; Doctors etc. Click on the back arrow to return to the Patient Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. that you are authorized to address the patient's billing matters. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. Current technology that balances capability with delight. Here you will see an option under Our Resources titled Feedback. From here, you can set up access via preferences for those you are a guardian or caregiver. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. trouble logging in, password assistance, access to family members information etc.) If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. This information may include: your. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. . Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We are required by law to maintain the privacy and security of your protected health information. Surpass your goals with the support of our expertise, technology, and data-driven insights. Your data should be available again once the systems are updated. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Click the desired message in your inbox to read the message. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. We will say "yes" to all reasonable requests. It is not intended to provide medical advice. Once there, you will see an option labeled Linked Portal Accounts. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. You will be notified if your Patient Portal service is discontinued. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. This information may include: your. Ask us how to do this. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. The Portal does not respond to web browsers' Do Not Track signals. Can I access my Patient Portal from the athenaPatient app? You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Here are answers to some frequently asked questions to help you get started. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Patient Portal is a communication service offered as a convenience to our patients. Example: A doctor treating you for an injury asks another doctor about your overall health condition. To do so: Adobe Acrobat is required to view and print forms on the portal. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. How do I turn biometric authentication on/off? Select the payment you would like to view. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Please notify us immediately if you believe the security of your Portal account may have been compromised. We are not required to agree to your request, and we may say "no" if it would affect your care. From there, you will see an option labeled Linked Portal Accounts. trouble logging in, password assistance, access to family members information etc.) If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We will not use or share your information other than as described here unless you tell us we can in writing. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. You can access it 24 hours a day, and it will help you with your needs. It is your responsibility to login to your Patient Portal account and read the messages promptly. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Please check periodically for updates. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. If you tell us we can, you may change your mind at any time. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. You agree not to use Patient Portal to post or send or post any illicit or offensive material. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We can share health information about you with organ procurement organizations. We are allowed or required to share your information in other ways . Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Just find your QuickPay Code on your billing statement and you're ready to go. We can use and share your health information to bill and get payment from health plans or other entities. It is at your provider's discretion to make test results available. Ask us how to do this. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. If you don't agree, don't use the Patient Portal. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. This feedback form is a one-way communication system. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Please try again. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. This is because all messages that you send and receive in the Patient Portal are part of your medical record. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. trouble logging in, password assistance, access to family members information etc.) powered by. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Example: We give information about you to your health insurance plan so it will pay for your services. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. This error occurs when there was an issue during the login process. Select the message type from the dropdown options based on the topic of your question. You have the ability to accept or decline cookies. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Please check periodically for updates. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Navigate to your Patient Portal login page. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. athenahealth is your provider's trusted billing partner for secure online payment. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We will provide a copy or a summary of your health information, usually within 30 days of your request. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Select an available appointment from the calendar. One connection at a time. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. It is your responsibility to monitor these messages. athenahealth is your provider's trusted billing partner for secure online payment. We typically use or share your health information in the following ways. How do I manage my saved credit and debit cards? We secure your personal information from unauthorized access, use or disclosure. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Let us know in writing if you change your mind. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. You may request a Patient Portal account for yourself. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. What do I need to access the Patient Portal? Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We are allowed or required to share your information in other ways . We are not required to agree to your request, and we may say "no" if it would affect your care. You can complain if you feel we have violated your rights by contacting us using the information on page 1. You cannot permanently delete sent or archived messages. Your use of the Portal after we make changes is deemed to be acceptance of those changes. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Click the desired form. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. For your safety and security, your session is about to be logged off due to inactivity. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. The Practice Entities have no control over the security or privacy practices of these external websites. How do I register for the Patient Portal? You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. 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